Transforming Crisis Phone Line and Text Supports: Culturally Appropriate Practices
Summary
Our study looks at how crisis phone lines and text services in Canada respond to culturally diverse callers and texters. We are interested in interviewing crisis support responders, and experts in equity, diversity, and inclusion/cultural consultants for this study. We would like to hear about their perspectives on what is needed to provide culturally appropriate and relevant crisis services when supporting people from diverse ethnocultural backgrounds who are experiencing mental health issues and/or suicide ideation. This study also wants to look at recommendations or changes that can improve crisis services for ethnoculturally diverse populations (including newcomers, immigrants, visible and racial minorities and refugees) who are experiencing mental health issues and/or suicide ideation.
Eligibility
Eligible ages: 19 to 80
Accepts healthy participants: Yes
Inclusion criteria:
Service Provider (Crisis Responders) Inclusion Criteria:
1) Must be working or volunteering as a crisis phone line/text support responder at a crisis call center in Canada.
2) Must have been working or volunteering as a crisis phone line/text support responder at the same crisis call center for at least one year.
3) Must be over the age of 19.
4) Must have a computer or laptop accessible to complete the Zoom interview.
Stakeholders Inclusion Criteria:
1) Must have supervised, offered training or consultation, designed programs, been invited as guest speakers, or published on a topic related to ethnoculturally informed practices.
2) Must have at least one year working in a culturally informed, relevant, attuned practice.
Exclusion criteria:
Service Provider (Crisis Responders) Exclusion Criteria:
1) Working or volunteering as a crisis phone line and text support operator at a crisis center that is not in Canada.
2) Working or volunteering as a crisis phone line and text support operator at a call center that is not specific to crisis response.
3) Having less than one years experience with the same crisis line.
4) Under the age of 19 for crisis responders.
5) Not having accessible technology to carry out Zoom interviews.
Stakeholders Exclusion Criteria:
1) Not an expert in:
a. Culturally affirming practice
b. Culturally attuned practice
c. Culturally informed practice
d. Cultural humbleness practice
e. Culturally relevant and appropriate practice
f. Multicultural therapy
g. or Multicultural crisis response
2) Not having experience in a related field.
3) Having less than one year's experience in a related field.
Participate
Additional information
Contact information
Melissa Mostert: melissa.mostert@ucalgary.ca Jack Biffert: jack.biffert@ucalgary.ca Monica Sesma: msesmava@ucalgary.ca Tara Collins: tara.collins2@ucalgary.ca
Principal investigator:
Monica SESMA-VAZQUEZ
Clinical trial:
No
REB-ID:
REB23-1404