Transforming Crisis Response for Familiar Voices

Summary

Right now, we don't have a lot of good research on how to support frequent callers because we don't have a consistent way of defining them, and the research from other countries might not apply to Canada. We need new research in Canada to understand and help people who call crisis lines more than 10 times a month. To help frequent callers better, we need to do more research to find out who is calling too often and how to better support them. We need more research to hear from the frequent callers themselves and find out how the crisis lines can support them better.

The goal of this study is to change how crisis phone lines and text support work so they can better help frequent callers in Canada.

The things we want to find out are:

a) How do crisis lines in Canada deal with callers or texters they know well (those who contact them 10 or more times a month)?

b) How can crisis lines in Canada be improved to give better support to these familiar callers?

We hope to interview familiar callers and/or have them fill out a survey.